FAQs
Good to know
orders
How does the custom order process work?
Start with the enquiry form and tell me what you have in mind. I reply within a few days with ideas, a quote and a timeline. A 30% deposit confirms the commission, and you receive progress photos before finishing.
What are your usual lead times?
Most pieces take 2–4 weeks depending on size and the current queue. Larger macramé installations and multi-piece miniature scenes can take 6 weeks — ask early for occasion dates.
How do custom projects begin?
Start with a short brief: what you need, when you need it, what style you like, and where the final work will be used. Jayati can then suggest the right next step.
shipping
Do you ship, or can I pick up?
Both. Local pickup is free. Finished pieces ship Australia-wide fully tracked, and fragile pottery is double-boxed. International shipping is quoted per piece.